Terms of use and of sale

The following terms have the meaning given to them by article 6 of law no. 18-05 of 10 May 2018.

Electronic commerce: the activity by which an e-supplier offers or provides, to an e-consumer, remotely and by electronic means, the supply of goods or services.

E-supplier: any natural or legal person who markets or offers the supply of goods or services by electronic means. Alcess is an e-supplier towards the Client; the Client is an e-supplier towards their own guests.

E-consumer: any natural or legal person who acquires, for consideration or free of charge, a good or a service by electronic means from an e-supplier, for final use.

Platform: the software suite published by Alcess — digital menu accessible by QR code, order taking, kitchen screens, till, closures and accounting statements.

Client: the professional operating a catering establishment who subscribes to the Platform.

Guest: the e-consumer who orders from the Client using the QR code placed on their table.

These terms govern all contractual relations between Alcess and the Client regarding the Platform. They apply to the exclusion of any other document.

In accordance with article 2 of law no. 18-05, Algerian law applies where one of the parties is of Algerian nationality, legally resides in Algeria, is a legal person under Algerian law, or where the contract is concluded or performed in Algeria.

Alcess is not a party to the sales contract concluded between the Client and their guests. The Platform is a tool made available to the Client. It is the Client who sells the meals, sets the prices, issues the transaction document, and answers for the proper performance of the order under article 22 of law no. 18-05.

Pursuant to articles 8 and 11 of law no. 18-05, Alcess’s identification details — company name, registered office address, tax identification number, commercial register number, telephone and email address — appear on the legal notice page, accessible from every page of the site.

The Client undertakes, for their part, to fill in their own details in their settings. These are presented to their guests before ordering, on the menu itself, as required by article 11.

Where details are incomplete, the guest may, under article 14 of the same law, seek cancellation of the contract and compensation for the loss suffered. That consequence falls on the Client, not on Alcess.

Creating an account constitutes full and unreserved acceptance of these terms. The date of acceptance is recorded and retained.

Any substantial change is notified to the Client at least thirty (30) days before it takes effect. Continued use beyond that period constitutes acceptance; failing which, the Client may terminate at no cost or penalty.

The Platform provides the Client with: a digital menu accessible by QR code, order taking and payment by the guest, kitchen preparation screens, a counter till, table and staff management, together with the closure statements and journals required by the regulations.

The service is supplied as hosted software. The Client acquires no ownership of the Platform, but a personal, non-exclusive and non-transferable right of use for the duration of their subscription.

Alcess may develop the Platform further. No change may withdraw a substantial feature without thirty (30) days’ notice.

In accordance with articles 10 and 12 of law no. 18-05, every order goes through three mandatory steps.

1. Making the contractual conditions available — these terms and the details of the offer are accessible before any commitment, so that the e-consumer contracts in full knowledge of the facts.

2. Verification of the details — the e-consumer sees the detail of their order — items, quantities, unit price and total price — and may amend, correct or cancel it.

3. Confirmation — confirmation forms the contract. The e-consumer’s choice must be expressly stated; no field is pre-ticked by default.

These three steps are implemented by the Platform for guests’ orders, as they are for the Client’s own subscription.

The subscription is invoiced monthly, in advance, at the rate in force shown on the “Subscription” page of the dashboard. All prices are stated inclusive of all taxes, in accordance with article 11 of law no. 18-05.

Payment is made by an electronic payment instrument authorised under the legislation in force, through an approved provider.

Sums collected from guests never pass through Alcess’s accounts: they are paid into the Client’s account by the Client’s own payment provider. Alcess neither holds nor controls those funds.

Receipt stamp duty — cash payments are subject to it, excluding payments made electronically. The Platform calculates it and shows it separately, outside the value added tax base. It is neither income of the Client nor revenue of Alcess.

The Client remains solely responsible for their reporting obligations and for paying the taxes and duties due in respect of their activity.

For each transaction the Platform produces a document, retained and accessible to both parties. It assigns a sequential number, applies a chained signature and makes the records unalterable, in accordance with article 51 bis of the turnover tax code, applicable from 1 January 2027.

The publisher’s certificate or undertaking provided for by that text presupposes a template set by ministerial order. Until that order is published, Alcess issues no certificate of compliance: a document asserting a formal compliance that has not been established would be more damaging than its absence.

The Client undertakes to enter their tax identifiers accurately — NIF, NIS and commercial register number — as well as their tax rates. Alcess neither checks nor guarantees the accuracy of that information.

The subscription is entered into for one (1) month, renewable by tacit renewal, with no minimum commitment.

The Client may terminate at any time from their billing area. Termination takes effect at the end of the current period; no pro rata refund is made.

Alcess may suspend access in the event of persistent non-payment, after a reminder and fifteen (15) days’ notice, or immediately in the event of manifestly unlawful use.

Termination does not entail destruction of tax records. Sales, closures and journals are retained for the statutory retention period, including after the contract ends: deleting them would remove documents the Client must be able to produce in the event of an inspection.

The Client warrants that they are duly registered in the commercial register and that they carry on their activity in accordance with the applicable regulations.

They are responsible for the confidentiality of their credentials and of those they issue to their staff. Any action carried out from their account is attributable to them.

They undertake not to divert the Platform from its purpose, not to attempt to circumvent its security measures, and not to alter the tax records it produces.

They are responsible for the necessary equipment — terminals, connection, printer where applicable — and for its compliance.

Alcess uses reasonable means to ensure the availability of the Platform, without guaranteeing uninterrupted operation.

Scheduled maintenance is announced and planned, as far as possible, outside service hours.

Data is backed up regularly. Restoration is to the latest available backup point; it does not guarantee recovery of entries made since.

Alcess warrants that the Platform conforms to its description. In the event of a defect, it undertakes to correct it within a period reasonable in the light of its seriousness.

Support can be reached electronically at the details shown in the legal notice. Requests are handled in order of arrival, with priority given to anything preventing payment being taken or service being provided.

The warranty does not cover malfunctions resulting from the Client’s equipment, a faulty connection, non-compliant use or the intervention of a third party.

Alcess answers for the proper performance of its own obligations. Its liability is limited to direct and foreseeable damage, capped at the sums paid by the Client over the last twelve (12) months.

Alcess does not answer for the relationship between the Client and their guests. In accordance with article 22 of law no. 18-05, it is the Client, in their capacity as e-supplier, who is liable to their guest for the proper performance of the obligations arising from the sales contract, including where those obligations are performed by other providers.

No limitation applies in the event of gross negligence, wilful misconduct or harm to the physical integrity of persons.

Complaints relating to the subscription are addressed to Alcess electronically. They receive a reasoned reply within fifteen (15) working days.

Complaints relating to an order placed with a restaurant are addressed to the restaurant, whose details appear on its menu and on the receipt given to the guest.

Given the nature of the service — software access activated immediately — no refund arises other than in cases of non-conformity.

Processing operations are described in the privacy policy, which forms an integral part of these terms.

They are subject to law no. 18-07 of 10 June 2018, as amended and supplemented by law no. 25-11 of 24 July 2025, on the protection of natural persons in the processing of personal data.

The Client is the controller for their guests’ data; Alcess acts as processor for that same data, and as controller for the Client’s account data.

The Platform, its code, its interfaces, its trade marks and its documentation remain the exclusive property of Alcess, protected by ordinance no. 03-05 of 19 July 2003 on copyright and neighbouring rights.

The Client retains full ownership of their content — name, brand, photographs, menu wording. They grant Alcess the strictly necessary right to display it for the purposes of performing the service.

These terms are governed by Algerian law.

In accordance with article 13 of law no. 18-05, the competent court is designated by reference to article 2 of the same law. Failing an amicable settlement, the dispute is brought before the competent courts of the place of Alcess’s registered office.

The parties agree to seek an amicable solution before any action, through a written exchange lasting at least thirty (30) days.