What people ask us before signing up.

The whole software, with no add-ons: a till on an Android tablet or browser that works even offline, ordering and payment at the table by QR code, a kitchen screen for each preparation station, stock and food cost, team management (permissions, time clock, schedule), a tamper-proof tax register with Z reports, and a dashboard that shows what you really earn.

No kiosk. For the till, an Android tablet or any computer with a browser; for the kitchen, a screen you already have (tablet, computer, TV). A thermal printer is optional: it prints receipts and opens the cash drawer. Your guests use their own phones, without installing anything.

The till keeps taking payments: each sale is numbered and signed and its receipt printed on the spot, then everything is sent to the server once the network is back. The kitchen screen and QR ordering do need the network — a banner says so instead of letting buttons fail silently. If your dining room relies on QR ordering, plan a backup connection (4G hotspot from a phone).

The same day. You pay, enter your legal details, paste your Chargily key, set up your menu (a photo of your existing menu is read automatically, no typing) and connect the till and the kitchen screen with a code. No technician, no cables, no closing for the day.

4,900 DA excl. VAT per month (5,831 DA incl. VAT), whatever your volume, and no commission on your sales. −20% on a second venue. The only extra is the fee of your Chargily plan on card payments, which you choose with them.

There is no free trial: you pay for the first month — or the year — before setting up your venue. The subscription has no commitment, though: you stop whenever you like, with no exit fee.

To your Chargily merchant account, never to Alcess — we never hold your funds. Chargily collects on your behalf and pays you out: you request the transfer to your bank from your Chargily space. Beyond your plan’s free withdrawal quota, that transfer is charged.

The register already is: every payment gets a sequential number and a chained signature, tamper-proof, kept and archived — the four conditions set by article 51 bis of the CTCA, in force on 1 January 2027. However, the publisher’s undertaking that the administration will require cannot be issued yet: its template is left to an order of the Minister of Finance (art. 20 ter of the tax procedures code) that has not been published. We will issue it in the official format as soon as it is.

Yes. Everyone has a personal code and permissions ticked one by one: take orders, take payments, refund, open the drawer, see sales. A sensitive action can be authorised on the spot with a manager’s code, and the log keeps who did it and who allowed it.

Yes, up to ten venues under one account. Each has its own till, payment account, team and Z reports; an overview compares them, and a menu can be copied from one to another.

No. Alcess is built for dine-in and takeaway service: the till, the dining room and the kitchen. For delivery, you keep the platforms you already use.

Yes. Processing follows Law 25-11 on the protection of personal data: declared purposes, limited retention periods, automatic pseudonymisation of orders after 2 years and deletion of audit logs after 6 years.

No. The QR code opens the menu in their phone’s browser. There is no app to install and no account to create.

Turn on counter payment: the order waits for a team member’s approval at the till, then goes to the kitchen, and the guest pays at the counter as usual.

No commission from Alcess. Only the fees of the plan you choose with Chargily apply, from 0% to 2.5% depending on the plan. The details are on the Pricing page.

No: the guest needs the network to see the menu and order, and the kitchen to receive the ticket. If your room depends on it, plan a backup connection, such as a phone’s 4G hotspot. The till itself keeps selling offline.

No, but food cost is only calculated for dishes that have one. As long as covered dishes account for less than 80% of revenue, the screen says so and does not show prime cost.

No. You only clock in for yourself: identity comes from the session opened with your personal code, never from a list where you pick a name.

No, unless you decide so. Hours and amounts are two separate permissions, and the second is given to nobody by default.

Yes, from your dashboard, up to ten. The screen shows the new subscription amount before you confirm, and the first venue’s menu can be reused.

Yes. It depends neither on the number of covers, nor on revenue, nor on the number of tablets or screens.

Any price increase is announced in advance, and the period you have already paid for stays at the price paid.

To your Chargily merchant account, never to Alcess: we never hold your funds. The transfer to your bank is requested from your Chargily space.

No: you pay for the first month, or the year, before setting up your venue. The subscription has no commitment, though: you stop whenever you like, with no exit fees.

Any 80 mm thermal printer that speaks ESC/POS works: it is the standard. What matters is its interfaces — Ethernet and USB ideally.

To sell and take payment, yes, in Safari. To print and open the drawer, no: Safari cannot reach any printer, whatever the model. If you want paper receipts, choose an Android tablet.

Take another, install the app and enrol it from your settings: the menu, tables and history are on the server. With a network printer, there is nothing to reconnect.